Thorough testing of all customizations and migration to newer API/PHP/.Net versions if required. B2B customers have … As an Oracle Platinum Partner, Speridian provides deep expertise in Oracle On-Premise and Oracle Cloud strategy, implementation and support services across multiple industries and verticals. Oracle Service Cloud Support Designated Contacts may call Oracle Service Cloud Support by telephone for critical production Severity 1 and 2 issues. Power innovation with innovative partner applications and services. Telephony / CTI (0) Click Me. Organizations seeking a competitive advantage are looking to Oracle to help … Deliver consistent service—no matter the agent—with added flexibility to adapt your helpdesk to evolving business needs. Service Cloud - Applications Customer Connect. SOCIAL Circles of Influence. Oracle is proud to be named a Leader in the Gartner 2020 Magic Quadrant for Customer Engagement Center. Customer experience isn’t just an issue for B2C brands. Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. For customer service professionals, providing a great customer experience while reducing costs is more important than ever before. Learn more. Oracle Service Cloud Support. Extend your service ecosystem and power innovation with partner applications and services available through Oracle Cloud Marketplace. When you do call … We support all the legacy applications; PeopleSoft, JD Edwards, Siebel and more…We also excel in the latest Oracle Fusion and Oracle E-business suite inclusive of Oracle CX Cloud, Oracle ERP Cloud, Oracle Financials Cloud, Oracle HCM Cloud, Oracle SCM Cloud, Oracle WMS Cloud and Oracle … Consistently give a single, correct answer with superior knowledge management, web, and mobile self-service capabilities. Get training on how to implement, customize, administer, and use Oracle CX Service. Oracle Advertising and Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. It offers the most comprehensive list of apps for sales, service, marketing, talent management, and human … Subscribe to Cloud, CX and SaaS, Newsletters. Agents manage all service interactions from a single console, providing data and context, for consistent, accelerated issue resolution. CX for Industry. Environment: Contacting Oracle B2C Service Technical Support. Our … Check the spelling of your keyword search. Consistently capture the voice of the customer across all channels and consolidate that feedback into actionable insights. This guide provides many resources regarding lifecycle policies, self-service options, contact management and managing your organization's service … We suggest you try the following to help find what you’re looking for: Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. Unified CX … Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time. Drive value, brand equity, and effectiveness by offering customers various choices to engage across all channels—anywhere, and any time. #### Unified CX for the Smartphone Era ... CX | Oracle Service. Improve the entire field service management process with an end-to-end field service solution that boosts visibility and productivity. Make better service decisions using a variety of best practice-based, prebuilt, and custom reports. Automatically recognize individual customers and load only the information and screens relevant to meet the needs of the person you are communicating with. Find Oracle Cx cloud consultant jobs on Glassdoor… Use synonyms for the keyword you typed, for example, try “application” instead of “software.”. Compatible with ODBC 3.8 applications; Supported Versions. You'll find all of these resources and more in the Oracle Help Center. It’s the ultimate service solution, designed specifically for your contact center. Eliminate repetitive work through automated updates, responses, escalations, and assignments to reduce the number of costly errors and agent churn. For service organizations, there has never been a more important time to deliver the right service, at the right moment to keep customers happy and engaged. Informational videos from Oracle's Applications Product Development organization that include cloud service updates, explainers, promotional and testimonials. Knowledge Base; Get Started with Technical Support; Manage My Service Requests; Submit a Service Request; Support Experience Blog; Cloud Portal; Learning. Increase agent productivity with intuitive tools, including agent scripting, contextual workspaces, guided assistance, and real-time analytics. Explore Service and other Cloud CX applications on your own. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace. Watch the replay to learn how Exelon, a leading energy provider, uses a mix of digital channels to deliver consistent, intelligent, responsive customer service, anytime. UJET is the world’s first and only cloud contact center platform for smartphone era CX. That pretty much wraps up B2B Service Cloud ‘s Action Plan functionality as of Release 20D. Check out our webinar series and watch previous episodes that delve into the role and importance of customer service in an always-changing world. Oracle CX Cloud Suite enables leading organizations to deliver great customer experiences throughout their customers’ journey. Oracle CX Cloud Suite enables leading organizations to deliver great customer experiences throughout their customers’ journey. Enhance CX through AI-driven predictive service capabilities, process automation, and tailored responses designed for specific customers at their exact time of need. Solution brief: Next-generation contact center (PDF), Build a Next-Generation Contact Center (PDF), Blog: Humanize Your CX Strategy with Visual Engagement, Blog: 7 Business Trends for Successful Visual Customer Engagement, 4 Ways to Better Serve Your Customers (PDF), Video: Nestlé BabyNes gets 360-degree customer view (1:59), Video: In Motion reduces call center costs (1:24), Video: Radware enables self-service with Oracle (1:34), Solution brief: Voice of the Customer (PDF), Solution brief: Monitor Service Operations (PDF), Blog: 3 Customer Service Lessons from Pella Corporation, Gartner 2020 Magic Quadrant for CRM Customer Engagement Center, The Forrester Wave: Customer Service Solutions, Q2 2019, See what the next generation of customer service looks like (PDF), Solution brief: Contact center reporting solutions (PDF), Transforming Service – End to End Service Excellence (PDF). Improve service agent efficiency and resolve issues faster with easy, scripted workflows to capture critical customer information and guide them to the next-best step. Try one of the popular searches shown below. Cloud Customer Connect is Oracle's premier online cloud community. Solve problems faster by allowing agents to see exactly what your customers are seeing, with just the click of a button. ... Oracle CX Service. Benefit from improved customer interactions through unified service experiences by providing your team with expert-led training on Oracle CX Service… SOCIAL Circles of Influence. Extend your skillset with: Expert-led Videos & Access to Instructors Training Updates Hands-On Labs … Understand and provide assisted service to high-value visitors with proactive engagements and sophisticated skill-based routing to deliver the best possible experiences. Intelligent, personalized, simplified B2C service. Design your own, role-based dashboards or choose from more than 1,000 best practice reports to track agent activity. Oracle Service Cloud Upgrade. Oracle RightNow CX … We earned that … Talk to a team member about Oracle Service. Toolbox utilities and tools provide features to System Administrators and Developers that are either missing from the core Oracle platform or only possible through a lengthy custom development effort. Understand your agent interactions and view their activity—in real time—across multiple channels with supervisor-level dashboards. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Documentation; Product Tutorials; Technical Documentation & Sample Code; Accelerators; Release Resources; Webinars; Videos; Oracle Cloud … The Oracle Cloud Marketplace is a great place to find business apps for Oracle cloud solutions. Automatically route incoming call center and helpdesk cases to the best agent based on your business rules and requirements. Simplify operations and spend less with database, platform, and infrastructure services running in public regions and customer data centers. Oracle B2C Service Videos demonstrate key tasks and concepts. Get up to speed on the latest releases of Oracle B2B Service and Oracle B2C Service and ensure that your upgrade is successful. Seamlessly connect touchpoints across digital channels, contact centers, and field engagements. Provide a unified view of your business and empower your customer service agents, who are on the front line of CX, to meet and exceed customer expectations. Learn more about training and certification you can rely on to ensure your organization's success. These instances call for an Oracle Third-party support service provider such as Aspire Systems. Provide innovative and immediate service to customers through their preferred channels. Help agents serve customers quickly with guides to help them diagnose issues, troubleshoot problems, and provide the best answers. Stay up to date and get the CX Insider newsletter. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development. Monitor and improve the efficiency of your service teams. Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Members can keep pace with product strategy and provide a cloud solution feedback channel directly to Oracle development. Oracle Cloud infrastructure combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure. Deliver a personalized, branded service experience to each individual. Find the most comprehensive list of apps for sales, service, marketing, ecommerce, and more. 6. Before calling support, please submit an incident via the Support portal. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it. Reduce agent training time while ensuring consistent troubleshooting, improved first-time resolution rates, and better customer experiences. Show Details Hide Details. Let’s take a deeper look into what exceptional CX looks like today, how it impacts customer service, and how you can leverage CRM and CX software to streamline and optimize your customer interactions. Introducing the CXDev Toolbox. If you have any questions about Action Plans, or whether Oracle Service Cloud might be a good fit for your support … Deepen customer relationships by engaging face-to-face through bidirectional video chat through the same agent interface. Blog: How Costco increased agent productivity. 53 Oracle Cx cloud consultant jobs, including salaries, reviews, and other job information posted anonymously by Oracle Cx cloud consultant employees. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy. Oracle CX Service vs. Salesforce Service Cloud Unlike Salesforce, Oracle Service is recognized for its ability to deliver omnichannel support 6, offer self-service capabilities (such as chat connected to the … Dedicated support during Upgrade Cutover to fix … Implement alert and fallback mechanisms to make sure system stays operational at all times. Simplify operations and spend less with database, platform, and infrastructure services … Through unified applications, prescriptive user interfaces, and AI, Oracle Service helps your service team focus on building customer trust and delivering a better customer experience. The foundation needed to deliver great CX, The key to B2B customer service excellence, Why being in the right place at the right time is critical, Data Is the Foundation for Differentiated Customer Service, The Path to CX Excellence for Field Service, Oracle Is Positioned as a Leader in Worldwide Manufacturing Field Service Management Applications, Oracle B2C Service and Field Service Release overview (13:20), Oracle B2C Service learning subscriptions, Gartner 2020 Magic Quadrant for Field Service Management, Oracle Live: The Time Is Now (CX sessions), Oracle Service vs. Salesforce Service Cloud. Add efficiency to your call center by using standard assignment and round-robin queuing. Members also provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle … Topics include site provisioning, best practices for site administration and guidelines for service request creation. Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX. Deliver the best possible service for each individual through dynamic task-based workflows that adjust to agents’ skills, situational context, and customer sentiment. Oracle Service delivers an always-on personalized, seamless customer service so customers can engage on their terms. Bring service and supply chain teams together for better CX. Shawn Myers, Director, Product Marketing, Oracle Cloud CX Applications. Oracle Cloud infrastructure combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure. Get Started with Technical Support; Manage My Service Requests; Submit a Service Request; Support Experience Blog; Cloud Portal; Learning. Provide agents with direct insight into customer satisfaction to improve the service experience. To help organizations create dynamic and memorable experiences for their customers, Oracle today announced the latest updates to Oracle Cloud Customer Experience (CX). Make authentic customer connections at any time, on any channel. Deliver tailored responses at the right time. Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. Balance self-service and assisted service to build meaningful customer connections on their communication channels of choice. You'll find all of these resources and more in the Oracle Help Center. Use synonyms for the keyword you typed, for example, try “application” instead of “software.”. Oracle helps some of the best businesses build the best customer interactions and experiences with a powerful service cloud offering. Create and publish surveys that proactively gather customer feedback after call center interactions to help you understand and improve service engagements. Get training on Oracle Service Cloud with this Oracle SaaS Learning Subscription from Oracle University. ODBC Version Support. Premier Support; Channels Cloud Applications / … / CX Sales. Oracle Cloud CX industry solutions unleash the power of innovative technologies and connected data across marketing, sales, service, and commerce applications to bring together all … Build a next-generation contact center (PDF). Oracle Co-browse Oracle Knowledge Advanced Cloud Oracle Field Service Intelligent Advisor Oracle Engagement Engine Oracle … Support. Work with customers using the the content they prefer, such as pictures and multimedia, to add context and help resolve questions quickly. First, learn how to effectively work with our team by watching the video, reviewing the PDF or reading the Knowledge Base Answer. We suggest you try the following to help find what you’re looking for: Simplify the human side of service. Deliver guides and manuals anywhere—on the web, in the contact center, via email, or in chat sessions. Community members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences. Speed up issue resolution with immediate, automated follow-ups, such as creating incidents for other contact center agents or departments. Show Details Hide Details. Powerful Standard Connectivity to Oracle Service Cloud #### Enterprise connectors for analytics and data management. Diagnose and fix bugs raised by agents/customer. First, learn how to effectively work with our team by watching the video, reviewing the PDF or reading the Knowledge Base Answer. Review the latest features, including the innovations, capability overviews, business benefits, setup considerations, and usage tips. Oracle Cloud CX Virtual Summit Intelligent Service in the Experience Economy. Progress DataDirect for ODBC for Oracle Service Cloud Driver Version 7.1.6 (32- and 64-bit drivers are available for all supported databases and platforms unless otherwise noted.) Watch the Oracle Cloud CX Virtual Summit replay to see what Oracle is doing to provide you with new digital technologies and better access to data so your service … …Read more Less… 108 Media Oracle Mobile App – News, Events, Videos etc. Oracle University learning paths provide step-by-step training curriculum to prepare you for a job role, to help you accomplish a critical job task, or in some cases to help you prepare to earn an Oracle … Provide quick, scalable, consistent customer service across multiple channels, while unifying systems and providing agents easy access to the information they need. Oracle is proud to be named a Leader in the Gartner 2020 Magic Quadrant for Customer Engagement Center. Build agent and customer experiences consistent with your brand look-and-feel by using WYSIWYG content editors, rich text, and HTML support. With report designer, you have a high-level view of your customer service organization, customized to the way you want to view it. 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