Vivint Solar Developer, LLC (EIN: 80‐0756438) is a licensed contractor in each state in which we operate. 7. If the top light next to the icon turns green, then the connection was successful. © 2021 Enphase Energy. It collects December 2, 2020. Open a Connection for Enphase Troubleshooting Under Connection to Enphase Support, there is an option to open a connection to allow Enphase to perform remote troubleshooting If you contact Enphase Customer Support, Enphase personnel may ask you to open a secure connection for diagnostic purposes. enphase envoy troubleshooting It operates between the Enphase Microinverters and the Enphase Enlighten™ web-based monitoring and analysis software. Copyright © 2020 Vivint Solar Developer, LLC. Wait 3-5 minutes. Once you've verified that your internet is up and running and other wi-fi devices are able to connect to your internet, let's work on getting your Envoy connected to your wi-fi. Troubleshooting Your LCD Envoy if it is Offline Reconnect your IQ Envoy or Envoy S to a Wi-Fi network using the Enphase Enlighten App Watch this video to learn how you can get your Envoy back online by re-establishing a network connection using the Enphase Enlighten App. Enphase Envoy-S Learn how to use Installer Toolkit to confirm a successful installation of Enphase microinverters and connect the Envoy for reporting to Enlighten. Follow these step-by-step instructions to get your system connected to the Internet. To do this: Ensure that the lever on the side of the box is pulled up in the “ON” position. Follow one of these methods to connect the Envoy to the Internet and Enlighten. When used with Enphase devices, the IQ Envoy can control grid management functions and IQ Envoy or Envoy-S, follow the steps found here. If the Envoy displays +Web, the Internet connection is re-established and the system status in Enlighten should reset to Normal within 15 minutes. Need help troubleshooting your Vivint Solar system with an Enphase inverter? Within two minutes, press the top button of the Envoy S for five seconds until the top light begins to blink green. They may be labeled “solar,” “solar breaker,” “pv,” or “photovoltaic.” Check to ensure the solar breakers are switched to the “ON” position. Track system installation progress with the Enphase Installer Toolkit mobile app. Below is the Envoy S LEDs indicator list according to states. Inside the box, you should see a small device that looks a little like a computer. Enphase Micro Inverter and Envoy Repair : What to Do ... Enphase microinverter troubleshooting. (Note, the “ON” position is normally the direction facing inwards, towards the center of the breaker box.). This is the device that reports your solar production data and makes it available to the website and smartphone app. IMPORTANT: Enphase IQ Commercial Envoy, IQ Envoy, and IQ Series Micros do not communicate with, and should not be used with, pre-vious generation Enphase Microinverters and Envoys. The enphase envoy price differs slightly based on the types mentioned above. This document describes trouble-shooting flows and procedures only. Click the link to go to the next step in Troubleshooting an Enphase system with an Envoy and wifi connection. 1. Check to ensure the breakers are switched to the “ON” position. Envoy-S Installation and Operation 8 2015 Enphase Energy Inc. 141-00027 Rev 01 Plan the Internet Connection To use the Enlighten web-based monitoring and analysis software, additional requirements are: Internet connection for the Envoy-S through a traditional router or modem or Enphase Mobile This method ensures permanent monitoring and enphase envoy troubleshooting. My Envoy kept losing its connection and showing a screen of gray blocks on the LCD screen. The Envoy is an integral component of the Enphase Energy Microinverter system. The most common cause is an enVoy moved to another outlet or plugged into a surge strip. Ensure that your enVoy is plugged directly into the same outlet that it was originally plugged into by mtvSolar. Push the little ring in while simultaneously pulling down on the front face of the box. Follow the below steps to troubleshoot your solar energy system, so we can help you generate clean energy for you and your household. 3. This can be done either by unplugging the Envoy or flipping the breaker. Let’s go over what you should see in your app and how to fix the errors you might find.