Your experience can help others make better choices. It's awful that they sell nursery items that are backordered 6+ months without notice and mislead you to think you'll only wait 3-4 2-3 weeks. Best - Alan. From videos to exclusive collections, accessorize your dorm room in your unique style. We kept the furniture covered through the winter and bad weather. Today I realized that the reason for the above was because Pottery Barn Customer Service is there for Pottery Barn not the customer. I have had a horrifying experience with Pottery Barn Kids, I ordered a chair and ottoman in October which was promised for delivery in December. Tip for consumers:Don't do business with pottery barn.. So I called PB customer service (or maybe better stated - customer “lip”-service), I walked them through this situation and asked to respectfully reconsider based on my payment history and good faith effort to pay the original purchase off as originally agreed. ... Glassdoor has 902 Pottery Barn reviews submitted anonymously by Pottery Barn employees. Frustrated that I purchased the fabric based on the sales person’s recommendation that it was basically indestructible and it’s already falling apart. All they can offer me is 20% even though it almost one year of trying to get curtains. They took zero … I have my monthly bills on autopay and make sure all monthly bills are paid timely. Our couch is two years old and we will need to replace it this year. Read real customer ratings and reviews or write your own. Do not buy this set. Would say furniture in - then called to schedule - still "in transit." Reviews For Pottery Barn Customer Service (8) HORRIBLE SERVICE= SCAM COMPANY. Within 6 months after receiving the chair, the leather on the bottom cushion rubbed against metal and developed a hole. Pottery Barn Kids has a consumer rating of 2.06 stars from 236 reviews indicating that most customers are generally dissatisfied with their purchases. Would you please email us your order number and concern to support@potterybarn.com? Whatever you do, don't shop at PB. See reviews below to learn more or submit your own review. i was never called or notified about any of this; i have been doing the research and calling. That is the only bad side that I can think of. We are here to help. Stay safe with our COVID-19 guide. Share your insights and review the Pottery Barn Credit Card. After delaying the order again, they charged me again for the items. To find more information about reviews and trust on Sitejabber.com please visit. Now the second set is doing the same thing and was told this is normal. My past experiences with customer service showed me that they were not very helpful with orders or billing issues. I am a designer with a professional Interior Design studio and I have honestly never had customer service worse than this. The second time I placed my order, they were measured wrong and cut wrong leading to sloppy work. Honestly, I am a very dissatisfied customer. Also, she suggested that the items were on sale so I paid less than what I expected. … This time (3rd time) around I made the length & width the same size as not to experience any troubles- and they’re just not produced or shipped. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Customer Service Phone: 1.800.993.4923. I am so upset. The mahogany wood and paint finish were destroyed within one summer on our patio. The same thing happened to all my friends - they were also baited and switched in terms of delivery expectations, not by weeks but by months. The worst! I’m a newer homeowner and trying as a single older person to figure how to measure and decide what size to buy over a kitchen island was very difficult. All the 1 reviews are right on point All the 1 reviews are right on point. I don't know how this company stays in business. U.S. Unsubscribe easily. Also table is warped. Pottery Barn Reviews 522 • Bad . We’ll start sending you the news you need delivered straight to you. It's a good thing the set is not a gift and for me. Hours of phone calls & transferred multiple times. I was told because I ordered the furniture over the phone, the items do not appear on my web site account (under past purchases). Search job titles. I had an excellent experience with other furniture companies during the same timeframe. Angry doesn't even cover what I am feeling right now, and believe me I will not shop here again. I can literally stop here as if this isnt bad enough but that would show u how bad Pottery Barn customer service … Surprise - no email. However, desperate times call for desperate measures. 106 reviews for Pottery Barn, rated 1.00 stars. It was like he could not close it fast enough. Misleading and over-rated! As my husband was trying to tell them that's exactly what he had said to the other person, and ask if they could just apply my coupon, they proceeded to hang up on him again. Numerous date changes over these months on order completion (as far out as April 2021). Pottery Barn use to be my favorite store but they are still operating in the dark ages and have the worst customer service platform of any company in the sales/service … Share your voice on ResellerRatings.com More than enough to pay it off within the required time period. When I responded with an understandably frustrated tone, stating that I wanted to cancel the order due to this unacceptable level of customer service and that I would like an email with written proof of him stating that I would get a refund 'once the other part got to the shipping warehouse" (sorry, at this point I had no faith in this team of cust service reps and wanted written proof)... but rather than James taking the 10 seconds to send me the requested email, I was told that I was "not giving him incentive " to send me said email! Pottery Barn Kids offers kids & baby furniture, bedding and toys designed to delight and inspire. I ordered a 100+ pound Shelves and I got a Window Shade. With the expectation that receiving our 5 piece living room furniture would come within 4-6 weeks as stated on receipt and from sales rep, I am furious that I'm still waiting on two pieces. I am so sorry the the inconvenience you have experienced with your order. So, we waited and when November came, there was still no bed. Love Pottery Barn but their computer system is very outdated. I could have been saved months of waiting for my perfect item if one of the several people who I have spoken to since October said this to me. The “canned” response was that I did not pay it in time so I owed the interest in full. Customer service on the first e-mail when I complained about delay in delivery AND wrong item said they would compensate after the item is successfully delivered and everything is considered. The EXACT SAME THING is happening to me except I'm waiting until DECEMBER now! They strung me a long and blamed it on covid and were insincerely apologetic when I lost my temper. I get put back in line, reset the clock, earliest delivery is 2/16... so their final mile delivery has now taken 5 weeks. I purchased 4 pieces of art in September. It soon became clear we made a horrible choice choosing PB. BEWARE! I don't think there's a debate on how $#*!ty this order was processed. Totally unreasonable. Search job titles. I will call out customer service who did after some very firm and spirited discussion refund me the $400 delivery fee. That is the only bad side that I can think of. She said we could try and then proceeded to hang up on me. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Ordered a 100+ pound Shelves and Got a Window Shade, DO NOT ORDER UNLESS YOU WANT TO WAIT 3 TIMES THE ORIGINAL LEAD TIME FOR ITEMS. There’s only 2 of us in my home using the couch too. Consumers complaining about Pottery Barn most frequently mention customer service, credit card and delivery date problems. Aside from my initial encounter with the associate at the Pottery Barn store and the guys that deliver the furniture this company is a joke. The order was a set of dishes. Pottery Barn has a consumer rating of 2.59 stars from 222 reviews indicating that most customers are generally dissatisfied with their purchases. They were not the correct length. I was … Due to COVID this purchase was made over the telephone and the PB credit card was used. Toddler rails. They were last on a truck over a month ago coming from New Jersey although supposedly one was found and was set up for delivery today (Nov 24) which I rushed home for. My tough luck, they say. Customer Service … The company just hires call Sales are good and using their credit card helps you get bonus bucks! I am so angry with this company. I sincerely apologize for the inconvenience. And pottery barn will not let you cancel the order. She said there was nothing that she could do to help me. I have spent over $12000 at this store in the last 2 months, and when ordering curtains they did not give me enough hooks to hang the curtains (the hooks COME with the curtains, they are not an extra purchase) I had to call 4 times, no one could help me, I wrote a customer service email explaining situation and concern, I never got a response. Pottery Barn … Would you please send us an email with your order details to support@potterybarn.com? Please recycle it rather than placing it in the dumpster. So far the date has been pushed out to mid February. Shop customer reviews from Pottery Barn. Please read this damn review and tell me what else are you considering? We’re in this together! ... service or business. I went to the store and the associates are very helpful and knowledgeable to help me out and suggest other options as well. The order reads Backordered and the bowls would arrive Sept 16-18. This company is not yet accredited. 75 reviews of Pottery Barn Kids "I went to PB Kids this weekend to find some gifts for a family friend's Red Egg & Ginger Party I'll be attending next weekend and my niece's upcoming birthday. FAQ. I thought that made zero sense since I had JUST placed it, but went ahead and asked if she could just apply my coupon for me, then. The welds on the steel between the base and the seat were incorrectly and incompetently done and the piece failed within one year due to the substandard construction and use of substandard materials. Pottery Barn has got to the the WORST company I have ever worked with, EVER. Just hope your order arrives with no problems. ensure a positive shopping experience. Shop elsewhere! That is not to say that it’s rocket science so in short: 1. This has been the same story every month, and every time we talk to the customer service they tell us "it will arrive next week". I called and was told I needed to reschedule and guess what? What a waste of money! We will never buy from PB again. The fabric is already coming apart. Find helpful customer reviews and review ratings for Pottery Barn Home (Pottery Barn Design Library) at Amazon.com. Zero stars. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This is a terrible piece of expensive furniture. A free inside look at company reviews and salaries posted anonymously by employees. Pottery Barn Kids was first mentioned on PissedConsumer on Apr 24, 2010 and since then this brand received 207 reviews.. Pottery Barn Kids ranks 383 of 1478 in … Well, I am going away but not quietly - I expressed my dissatisfaction and made it clear that PB and their group of companies will no longer get my business. Unsubscribe at any time. Last June I ordered custom curtains and they arrived incorrectly. Also as a member of a private country club here, I can share this story and make sure I encourage people to avoid doing business with PB. Pottery Barn? ... All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. They replaced them once. Our furniture, home decor and accessories collections feature customer reviews in quality materials and classic styles. Pottery Barn's response? You will be dealing with the US Pottery Barn customer service team. You can’t trust what these people say. I constantly have feathers poking out of the pillows. Forget the touch up kit they sell! It is over $500 and lasted less than 1 year. Pottery Barn has mid-range to good reviews on its furniture quality. It was great. It took 6 months for us to get the chair. I placed an order and immediately remembered a coupon I had gotten in my email. Called today & told I opted (NO) for deferred monthly payments - the bill was for entire amount, I paid in full, and checked online to verify rewards offer... that was on my $0 bill. We bought a James Leather Recliner about two years ago for about $2000. Pottery Barn has a consumer rating of 2.59 stars from 222 reviews indicating that most customers are generally dissatisfied with their purchases. | Read 461-480 Reviews out of 475 Learn about Pottery Barn culture, salaries, benefits, work-life balance, management, job security, and more. How absolutely disappointing. Their policy is to resolve no issues. Paid order in full the day I received 1st bill. No rewards. All Rights Reserved. Only when they accrued interest was added to my account in January did I realize something went wrong. Don't order from here if you want the ACTUAL item you ordered to be delivered. I have been sleeping on the floor for half a year, and they have already charged my card for a bed that hasn't arrived. Waste of time. this is consumer fraud. However, the retailer gets more complaints for issues with shipping, backorders, and customer service. I ordered a sofa from the in August 2019, and subsequently received email after email pushing back potential delivery date. Making slipcovers would mean that we’d need to have the template/pattern and measurements to do so, and it’s not as simple as getting 5-6 measurements from their site. I have been on hold for an hour to try to cancel an order because i found the piece on another pottery barn site for less. Or, just give me the chairs for free for being so completely unprofessional, unreliable and dishonest. Tip for consumers:Buy in store or not at all. Its location on this page may change next time you visit. Nope. They were ordered in October and guaranteed shipping in November. Hi Alicia, thank you for this feedback. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pottery Barn Customer Service. Pottery Barn will take advantage of you and string you along for months. We’re in this together! When it chips, the mahogany is red/orange. Pretty frustrating to not receive any help in this situation, from a company that I have enjoyed and purchased from for many years. 207 Pottery Barn Kids Reviews and Complaints @ Pissed Consumer When I received the sofa on Dec 20 the ottoman was incorrect. No consideration was given to anything I said. Ordered a few pieces of furniture online back in October in the total value exceeding $5,000. Unsubscribe easily. I'm very disappointed with the long wait. Finally, after months of waiting, October rolled around, and still no bed. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This whole experience had been ridiculous and frustrating, to say the least. The vendor refuses to cancel the order and PB takes no ownership for this issue. However, their staff is wonderful and helpful. Do your homework before shopping here. Read employee reviews and ratings on Glassdoor to decide if Pottery Barn …